Nistor Cloud terms of service
Last updated: 16 October 2026
The service
Nistor Cloud (nistor.cloud) runs and supports Nistor instances for a customer organisation (for example, Acme Retail) and gives its members a console to manage them.
Accounts and members
The customer invites its members by e-mail (for example, ops@acme.example) and is responsible for who it invites and the roles it gives them.
Fees
The customer’s contract sets the fees, the billing period and the plan. Invoices are payable within 30 days of their date unless the contract says otherwise.
A trial is free for the period the contract or the invitation gives, and ends on its own unless the customer signs a contract.
Availability and support
Nistor runs the service with care and publishes its status on status.nistor.io. Planned maintenance is announced there in advance where possible.
A service level, with its credits, applies only where the customer’s contract includes one.
Liability
Neither party is liable for indirect or consequential loss, such as lost profit or lost data that could have been restored from the customer’s own copies.
Each party’s total liability under the contract is limited to the fees the customer paid for the service in the 12 months before the event. These limits do not apply where the law does not allow them to.
Termination
Either party can end the contract at the end of its term, or at any time if the other party seriously breaches it and does not put it right within 30 days of being told.
After the contract ends, the customer can ask for an export of its data for 30 days; the data is then deleted as the privacy notice’s retention section says.
Governing terms
Where the customer’s signed contract differs from these terms, the contract applies. The contract names the governing law and courts.